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Positive Customer Experience through Social Media

March 1 - March 31

Happy Customers

Customer experience is the heart of marketing for every industry. While it has always been a marketing focus, today’s businesses—at least the successful ones—have embraced customer-centric social media strategies to create effective connections. Social media strategies should market less and sell more. Often, brands use social media to blast highly generic content—content that people are ignoring. Social media should be personalized too, and it’s not too hard to accomplish. Use social media for the frontline marketing of sales and services. This seminar will focus on how to engage customers with the latest digital media tactics: Snapchat, Twitter, Video, Chatbots…


March 1
March 31


AMA | Rochester